Returns Policy


Returns are only accepted for faulty or damaged items. Our policy lasts 30 days from the delivery day. If 30 days have gone by since the delivery day of your items, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, excluding perishable goods which cannot be returned. It must also be in the original packaging.

Items cannot be returned for change of mind or if you choose to cancel an order after arrival, unless items are damaged. If items are damaged on arrival, we will arrange a returns label for you and process an exchange/ replacement. 

Items in Letterbox Gifts are perishable and single use, so do not hold a warranty period.

If you have received the wrong item, contact us and we shall arrange an exchange/ replacement.

To request a return, either email us or fill in our Contact Form, quoting your order number. We may ask for your order confirmation email as proof of purchase and also photos of any damaged items. We will provide you with a prepaid returns label. Once the return item has been returned to us, we will provide a replacement or refund. We may not ask for damaged items to be returned to us. A refund or replacement may be arranged based on photo evidence only.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.